{"id":2446,"date":"2024-07-20T15:17:30","date_gmt":"2024-07-20T13:17:30","guid":{"rendered":"https:\/\/yvdelloye.fr\/delivery-returns\/"},"modified":"2024-09-14T16:14:54","modified_gmt":"2024-09-14T14:14:54","slug":"delivery-returns","status":"publish","type":"page","link":"https:\/\/yvdelloye.com\/en\/delivery-returns\/","title":{"rendered":"Delivery & returns"},"content":{"rendered":"

[vc_row][vc_column column_width_use_pixel=”yes” align_horizontal=”align_center” gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″ uncode_shortcode_id=”161645″ column_width_pixel=”800″][vc_custom_heading text_transform=”uppercase” uncode_shortcode_id=”184228″]ORDER CONFIRMATION[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”376404″]<\/p>\n

When you place an order on our website, YV.DELLOYE will send you an order confirmation by e-mail.<\/p>\n

This constitutes acceptance of your order by YV.DELLOYE, thus indicating the existence of a sales contract.<\/p>\n

YV.DELLOYE will keep information concerning each order and customer information.
\nThese documents will be available to customers by contacting us.
\nFor more information click here<\/a>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column column_width_use_pixel=”yes” align_horizontal=”align_center” gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″ uncode_shortcode_id=”161645″ column_width_pixel=”800″][vc_custom_heading text_transform=”uppercase” uncode_shortcode_id=”971114″]EXCHANGES AND FEEDBACK[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”114793″]<\/p>\n

EXCHANGES AND RETURNS WITHIN 14 DAYS<\/h4>\n

Free exchanges and returns within 14 days of delivery.<\/p>\n

REPAYMENT CONDITIONS<\/h4>\n

You have 14 days from the date of receipt to return your purchase for an exchange or refund.
\nTo be exchanged or refunded :<\/p>\n

    \n
  • The creations must have been purchased on the www.yvdelloye.com website.<\/li>\n
  • Creations must be in perfect condition.
    \nThey must not have been worn, damaged or soiled.<\/li>\n
  • In the case of a return, the creation must be returned in its original case, also in perfect condition.<\/li>\n
  • In the event of an exchange or refund, the cost of shipping the parcel will be borne by the customer.
    \nWe advise you to use secure shipping and to send us the tracking information by e-mail.
    \nPlease send your returns to Yv.Delloye – 99 rue de Vaugirard – 75006 paris.<\/li>\n
  • Yv.Delloye cannot be held responsible if a parcel is lost and reserves the right not to exchange or refund a product.<\/li>\n
  • No exchange or refund will be made until the product has been received and checked.<\/li>\n
  • Custom-made creations are neither exchangeable nor refundable.<\/li>\n<\/ul>\n

    [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column column_width_use_pixel=”yes” align_horizontal=”align_center” gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″ uncode_shortcode_id=”161645″ column_width_pixel=”800″][vc_custom_heading text_transform=”uppercase” uncode_shortcode_id=”195138″]DELIVERY[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”743449″]<\/p>\n

    DELIVERY DEADLINES<\/h4>\n

    Jewelry available in stock is delivered within 5 working days.
    \nJewelry not in stock is made to order in our Parisian jewelry workshop.
    \nPlease allow an average of 4 to 6 weeks between placing your order on our website and receiving your parcel at home.
    \nYou will receive all the information you need to track your parcel by e-mail.<\/p>\n

    DELIVERY CHARGES<\/h4>\n

    You will be charged delivery costs for all orders delivered to your home.
    \nThe amount appears at the bottom of your invoice.
    \nThese costs are calculated according to the delivery address and the option chosen (standard \/ express).<\/p>\n

    FREE PICK-UP BY APPOINTMENT IN PARIS<\/h4>\n

    You can collect your order, by appointment only, from the YVES DELLOYE showroom – located in the 6th arrondissement of Paris.
    \nTo do so, simply tick the “showroom pick-up” delivery option.[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”0″ bottom_padding=”4″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ uncode_shortcode_id=”126117″][vc_column column_width_use_pixel=”yes” align_horizontal=”align_center” gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″ uncode_shortcode_id=”161645″ column_width_pixel=”800″][vc_button outline=”yes” border_width=”0″ link=”url:https%3A%2F%2Fyvdelloye.fr%2Fen%2Fmake-an-appointment%2F|title:Make%20an%20appointment” uncode_shortcode_id=”138387″]Contact us[\/vc_button][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    [vc_row][vc_column column_width_use_pixel=”yes” align_horizontal=”align_center” gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″ uncode_shortcode_id=”161645″ column_width_pixel=”800″][vc_custom_heading text_transform=”uppercase” uncode_shortcode_id=”184228″]ORDER CONFIRMATION[\/vc_custom_heading][vc_column_text uncode_shortcode_id=”376404″] When you […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2446","page","type-page","status-publish","hentry"],"yoast_head":"\nDelivery & returns - YV.DELLOYE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/yvdelloye.com\/en\/delivery-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivery & returns - 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